Table of Contents
1. Introduction & Scope
Home Restore Nest ("we", "us", "our") is a home renovation and remodeling company headquartered at 235 Ashley Blvd, New Bedford, Massachusetts 02746, USA. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit homerestorenest.com, contact our team, or engage our services.
This policy applies to all visitors, prospective clients, current clients, and newsletter subscribers. It does not apply to third-party websites we may link to — we are not responsible for the privacy practices of external sites and encourage you to review their policies separately.
2. Information We Collect
2.1 Information You Provide Directly
- Contact information: Full name, email address, phone number, mailing address, ZIP code
- Project information: Property type, project scope, budget range, preferred timeline, photos or videos you share of your property
- Booking details: Service requested, preferred consultation time, additional message details
- Newsletter subscriptions: Email address only, with explicit opt-in consent
- Financing applications: Information submitted through our lending partners' application forms (handled under their own privacy policies)
2.2 Information Collected Automatically
- Technical data: IP address, browser type, device type, operating system, screen resolution
- Usage data: Pages visited, time on page, referral source, scroll depth, click patterns
- Cookies & local storage: Session identifiers, preference cookies, analytics cookies (see Section 5)
2.3 Information Collected from Third Parties
We may receive supplemental information from partners such as credit bureaus (for financing verification), public records (for property verification), and referral sources. This information is used solely for project scoping and verification.
3. How We Use Your Information
We process your personal information for the following legitimate business purposes:
- Service delivery: Responding to inquiries, scheduling consultations, preparing proposals, executing contracts, and managing renovation projects
- Communication: Sending project updates, milestone notifications, warranty information, and responding to your questions
- Marketing: Sending our monthly newsletter to subscribers who have explicitly opted in (you may unsubscribe at any time)
- Legal compliance: Fulfilling permit requirements, tax reporting, insurance documentation, and responding to lawful requests
- Improvement: Analyzing website usage to improve user experience, troubleshoot issues, and develop new features
- Security: Detecting and preventing fraud, abuse, or unauthorized access to our systems
We do not sell your personal information to third parties. We do not rent or lease your contact information to marketers.
4. How We Share Information
We may share your personal information with the following categories of recipients, under written agreements requiring confidentiality:
- Service providers: Hosting providers, CRM platforms, email service providers, analytics tools — only the minimum data necessary for them to perform their function
- Project partners: Subcontractors, suppliers, and permit agencies directly involved in your renovation project (with your consent)
- Lending partners: When you apply for financing through our platform, your information is shared with our partner lenders under their own privacy policies
- Legal authorities: When required by law, court order, or to protect our rights, property, or safety
- Business transfers: In the event of a merger, acquisition, or asset sale, information may be transferred subject to the protections of this policy
5. Cookies & Tracking Technologies
We use cookies and similar technologies to operate and improve our website. Cookies are small text files stored on your device when you visit our site.
Types of cookies we use:
- Essential cookies: Required for the website to function (session, security, load balancing). Cannot be disabled.
- Preference cookies: Remember your settings (language, region) for a more personalized experience.
- Analytics cookies: Help us understand how visitors use our site so we can improve it.
- Marketing cookies: Used to deliver relevant advertising on third-party platforms (only with your consent).
You can control cookies through your browser settings. Disabling all cookies may affect website functionality. We do not use cookies for sensitive cross-site tracking.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access: Request a copy of the personal information we hold about you
- Right to rectification: Request correction of inaccurate or incomplete information
- Right to deletion: Request deletion of your personal information (subject to legal retention requirements)
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests or for marketing
- Right to withdraw consent: Withdraw consent for processing at any time without affecting prior processing
California residents have additional rights under the CCPA/CPRA, including the right to opt out of the sale or sharing of personal information. We do not sell personal information.
To exercise any of these rights, email info@homerestorenest.com with subject line "Privacy Request." We will respond within 30 days.
7. Data Security
We implement industry-standard technical and organizational measures to protect your personal information, including:
- TLS 1.3 encryption for all data in transit between your browser and our servers
- AES-256 encryption for sensitive data at rest (project files, contracts, financial documents)
- Role-based access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- Annual employee privacy and security training
- Incident response procedures compliant with state breach-notification laws
No method of transmission or storage is 100% secure. We cannot guarantee absolute security but commit to investigating and notifying affected users of any breach in accordance with applicable law.
8. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy:
- Project records: 7 years after project completion (for warranty and legal compliance)
- Newsletter subscribers: Until you unsubscribe (immediate removal upon request)
- Website analytics: Aggregated and anonymized after 26 months
- Inquiries not converted to projects: 24 months from last contact
- Financing records: Per the lender's retention policy
After the retention period, data is securely deleted or anonymized.
9. Children's Privacy
Our services are intended exclusively for adults aged 18 and older. We do not knowingly collect personal information from children under 13 (under 16 in the EU/UK). If you believe a child has provided us with personal information, please contact us immediately at info@homerestorenest.com and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. For material changes, we will provide notice through our website or via email to active subscribers at least 30 days before the change takes effect.
We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contacting Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:
- Home Restore Nest
- 235 Ashley Blvd, New Bedford, Massachusetts 02746, USA
- Phone: (774) 202-3351
- Email: info@homerestorenest.com
- Subject line: "Privacy Request" or "Privacy Inquiry"
We will acknowledge your request within 5 business days and respond within 30 days.
Last updated: January 15, 2025 · Home Restore Nest © 2025